At queenkingph, your personal information is treated with the same care and security as your funds. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and the rights you hold as a data subject under Philippine law. We believe you deserve full transparency — not just a wall of legal text.
Six principles that guide how queenkingph handles every piece of your personal information.
All data transmitted between your device and the queenkingph platform is protected by industry-standard TLS 1.3 encryption. Your login credentials, payment details, and personal information are never sent in plain text.
queenkingph does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Your data is used solely to operate the platform and fulfill our legal obligations.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, delete, and port your personal data. queenkingph has a dedicated Data Protection Officer to handle all such requests promptly.
We collect only the personal information that is strictly necessary to provide our services, comply with Philippine law, and keep your account secure. We do not collect data speculatively or for undefined future purposes.
Your data is not kept indefinitely. queenkingph applies defined retention periods to each category of personal data, after which it is securely deleted or anonymized in accordance with our data retention schedule.
The queenkingph privacy framework is built around full compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and the regulations of the National Privacy Commission of the Philippines.
queenkingph (referred to in this Privacy Policy as "queenkingph," "we," "us," or "our") operates the online gaming platform accessible at https://queenkingph.org and any associated mobile applications or services (collectively, the "Platform"). queenkingph is the data controller responsible for the personal information collected through the Platform.
This Privacy Policy applies to all Users of the queenkingph Platform, including registered account holders, visitors who browse the Platform without registering, and individuals who contact our customer support team. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
queenkingph is registered with the National Privacy Commission (NPC) of the Philippines as required under the Data Privacy Act of 2012 and its Implementing Rules and Regulations.
queenkingph collects personal information in the following categories. We collect only what is necessary for the purposes described in this Policy.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number (passport, driver's license, PhilSys) | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, mobile number, residential address (city/province) | Account communication, support, regulatory notifications |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Processing deposits and withdrawals, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Platform security, fraud detection, service optimization |
| Usage Data | Games played, wager amounts, session duration, bonus usage, login history | Responsible gaming monitoring, personalization, analytics |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer service, dispute resolution, quality assurance |
queenkingph does not collect sensitive personal information (as defined under the Data Privacy Act) such as health data, religious beliefs, or political affiliations, except where strictly required by applicable law (for example, in the context of responsible gaming assessments).
queenkingph collects personal information through the following channels:
queenkingph processes your personal information for the following purposes:
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, queenkingph relies on the following legal bases for processing your personal information:
Where queenkingph relies on legitimate interests as the legal basis for processing, you have the right to object to that processing. Please contact our Data Protection Officer (see Section 14) to exercise this right.
queenkingph does not sell, rent, or trade your personal information. We share your data only in the following limited circumstances:
All third-party service providers engaged by queenkingph are required to implement appropriate technical and organizational security measures to protect your personal information and are prohibited from processing it for any purpose beyond what is strictly necessary to perform their contracted services.
Some of queenkingph's service providers operate servers or processing facilities outside the Philippines. Where your personal information is transferred to a country that does not provide an equivalent level of data protection to the Philippines, queenkingph ensures that appropriate safeguards are in place, including contractual clauses approved by the National Privacy Commission, to protect your data in accordance with the Data Privacy Act of 2012.
By using the queenkingph Platform, you acknowledge that your personal information may be processed in countries outside the Philippines, subject to the safeguards described above.
queenkingph retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AMLA / PAGCOR regulatory requirement |
| Financial Transaction Data | 5 years from transaction date | AMLA Section 9 record-keeping obligation |
| KYC Documents | 5 years after account closure | AMLA / PAGCOR regulatory requirement |
| Technical & Usage Data | 13 months from collection | Legitimate interests (security, analytics) |
| Support Communications | 3 years from last interaction | Dispute resolution, quality assurance |
| Marketing Consent Records | Until consent withdrawn + 3 years | Proof of consent under DPA 2012 |
Upon expiry of the applicable retention period, personal information is securely deleted or irreversibly anonymized. Anonymized data (which can no longer identify you) may be retained indefinitely for statistical and analytical purposes.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by queenkingph:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. queenkingph will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.
Please note that certain rights are subject to limitations under Philippine law. For example, queenkingph may be required to retain certain data for AML compliance purposes even if you request erasure. We will always explain the basis for any limitation when responding to your request.
queenkingph uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. We use the following categories of cookies:
You may control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the queenkingph Platform. queenkingph does not use third-party advertising or behavioral tracking cookies.
queenkingph implements a comprehensive set of technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, queenkingph will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected Users without undue delay, in accordance with the Data Privacy Act of 2012 and NPC Circular 16-03.
The queenkingph Platform is strictly intended for individuals who are 21 years of age or older. queenkingph does not knowingly collect personal information from individuals under the age of 21. Age verification is conducted at registration and prior to processing withdrawals.
If queenkingph becomes aware that personal information has been collected from an individual under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered on the Platform, please contact our Data Protection Officer immediately using the details in Section 14.
queenkingph may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When material changes are made, we will notify registered Users by email to the address on file and by posting a prominent notice on the Platform at least fourteen (14) days before the changes take effect.
The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically. Your continued use of the queenkingph Platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes.
queenkingph has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal information or this Privacy Policy, please contact our DPO:
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through its official website at www.privacy.gov.ph (external government resource — not affiliated with queenkingph).
queenkingph is committed to resolving all data privacy concerns promptly and transparently. We will acknowledge receipt of your request within three (3) business days and provide a substantive response within fifteen (15) business days.
queenkingph is built on trust. With bank-grade encryption, full DPA 2012 compliance, and a dedicated Data Protection Officer, you can focus on what matters — playing your favorite slots, bingo, live casino, and fish arcade games. Must be 21 years or older to register.
21+ only | DPA 2012 compliant | NPC registered | GCash & PayMaya accepted